Summersault Blog

Just today, we’ve received two reports of our clients getting mailings from organizations claiming that payment is needed in order to maintain or renew services related their hosting account or domain, and in both cases, the mailing was just a scam. These mailings often come in the format of an official order form that appears to be important and time-sensitive, and so it scares the unsuspecting domain owner into sending a check rather than risk losing their website.

We’ve written here before about the horrors of domain management on the Internet, but this is a particularly troublesome practice, and adds a whole other layer of complexity and hassle to an already difficult and complex system. In another recent case, one of our customers did have their website go offline briefly because they’d sent payment to the wrong organization and ignored the notices from the real domain authority - yikes! Here are a few tips to avoid being swindled by these notices:
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As the Internet continues to grow and change at a rapid pace, new and innovative website design possibilities become a reality everyday. For our company that means keeping up with the newest innovations in website design and programming, and for our customers it means a broader spectrum of opportunities to reach their target audience.

But more than that, this is a crucial time to understand and support Net Neutrality. Without the guiding principals of Net Neutrality to protect us and our customers from crippling restrictions imposed by large telecoms and Internet Service Providers (ISPs), today’s innovations in web technology may soon be out of reach for companies and individuals without industry connections or deep pockets.
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When Mac OS X Leopard was released in October 2007, there was significant outcry about a number of changes made to the built-in firewall. One security consultant even went so far as to call the firewall “a mess…so simple as to be nearly useless”. Apple soon released a few security updates that fixed a number of complaints about the firewall, but for me, a general sense of brokenness and distrust prevailed. Now we’ve upgraded some of our Macs in the office to Leopard, and recently my negative perception of the new firewall has changed.
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In a service business, it can sometimes be difficult to measure the true level of satisfaction that our clients experience. The testimonials they offer say a lot, and even after all these years its still surprising that so many of our clients consider working with us to be a relief from the norm of some poor customer relations practices in the technology industry.

Even so, it’s nice to be able to turn to cold hard numbers to see how we’re really doing, and one area where we do have those figures handy is in the customer satisfaction survey we ask every person who contacts us for technical support to fill out. Here’s what the numbers say from recent months:
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As we’ve built Summersault’s web hosting infrastructure over the years, I’ve had a great time learning all about the security and privacy issues that come with managing a complex network of computer servers connected to the Internet. Of course, it didn’t begin there - part of being a good geek has always meant showing curiosity in how things work and what’s going on behind the scenes, and I can’t remember a time I haven’t enjoyed testing the boundaries of how secure various systems are. Perhaps that’s why I very much enjoyed Bruce Schneier’s book Secrets & Lies, a formalized (but accessible) look at of a lot of the security concepts and practices I’ve encountered over the years.
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The IMail Server from Ipswitch software is a business-oriented e-mail management system that runs on the Windows operating system. A few years ago, we were hired by a local Internet Service Provider, Parallax Systems, to help migrate their IMail Server system to a new mail server using qmail and vpopmail on a Unix-based operating system, one of the most popular mail management system setups on the Internet.

As a part of that process, we created a Perl script to assist with the migration of all the virtual domain data, individual user mailboxes and preferences, forwards, aliases, address book files, etc. It uses the Windows registry key maintained by the IMail software and creates equivalent configuration settings under the qmail/vpopmail setup.
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We recently found ourselves with several dead computer backup batteries on our hands (they help keep things running smoothly during power outages), as well as some other computer equipment that we were ready to get rid of. This “e-waste” contains toxic chemicals that, if absorbed into our bodies can cause a number of serious problems like brain damage, so we wanted to make sure it was disposed of properly, even if it meant paying a fee. In our attempts to “buy local” even in waste disposal, some research led us to Rumpke and their “E-waste Recycling” program. (I’d like to provide a link to a web page with more information about this program, but Rumpke doesn’t have one now.)

The minimum cost for this service was $98, which covered a full service visit with two people coming into our business, and carrying out all the e-waste that we requested. Our contact at Rumpke was Brian Huffman. You can contact him at 1-888-242-0510 ext. 5294.

There are other options in Indiana, but finding information about them is also frustrating due the lack of accessible information. The Indiana Recycling Coalition publishes a directory of reuse and recycling options in Indiana, but it is not user-friendly. If you have an old computer to get rid of, do you think you would call a “Broker”, a “Processor”, a “Processor/Broker”, a “non-profit”, or one of the “Other Players in Indiana”? Your guess is as good as mine. Those are the category choices provided, and no detail at all is provided about the services provided by each organization. And since about half of these recyclers don’t have websites, finding the best option for your e-waste recycling needs, or any viable option is currently a daunting task in our area.

There are organizations like ours interested in recycling, and organizations in the e-waste recycling business, but there is currently a missing link between them— a failure to use the web effectively to provide information potential recyclers need to make purchasing decisions.

I hope this situation improves soon.

Microsoft Exchange is a common choice for organizations looking to share contacts and calendar events internally. It also works as a central mail server, allowing emails with large attachments to be sent around internally as well.

There are two major problems with Microsoft Exchange as a solution.
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When you redevelop a website’s content structure (which often happens when you redevelop it’s graphical appearance), it’s pretty common for directories and files to get renamed, chunks of content to get moved around, and in general, for the site to become quickly unfamiliar to those who had learned their way around it.

If your site is fairly small, this isn’t a big problem - someone can just start from the beginning and get where they’re going fairly easily. But if your site has lots of content, it can be very jarring to have to go find all of that content again. What’s even more noteworthy is that if there are lots of people linking to your site or if you’ve achieved a certain standing in search engine results, rearranging all of your content structure can have a negative impact on how people find and use your site.

So, here are six tips for any time when you make significant changes to the content structure of a non-trivially sized website:
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When we started in 1997 and then opened our first real office in 1998, the first phone Summersault ever owned was a small, gray two-line office model with, I believe, five separate voice-mailboxes. It cost us around $200, after we spent a long time researching and discussing just the right one to get. It sat quietly on my desk, and when the occasional call did come in (it could even do a conference call!), everything worked just fine - we never had to open it up, reprogram it, reboot it, back it up, or monitor it. It’s not hard to long for those days, as Summersault’s growth has meant some costly and time consuming expansion in our phone infrastructure over the years. But our recent experience installing and configuring the Asterisk open source PBX phone system has given me some hope that we’re returning to an era where the phone is once again a useful tool that saves people time and makes communication more efficient, instead of less so. This article touts some of the benefits of this kind of phone system, and has some notes and tips on how it might help your business or organization - large or small - have enterprise-level phone system features on the cheap.
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