Archive for the 'Software Development' Category
RT power tip: quickly process unrelated tickets
Posted by Mark Stosberg on April 19th, 2005We use the excellent RT request tracker for our support system.
Each request is tracked through a unique ID that gets passed the e-mail subject line. Sometimes I want to update several tickets at once using a collection of unrelated IDs I have in my Inbox. Read the rest of this entry »
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