Summersault Blog

Summersault is co-sponsoring Blog Indiana: Richmond on March 15, 2010, a free regional event focused on social networking technologies.  The event will be held in the Graf Center at Indiana University East in Richmond at 6:30 PM, and will feature a talk by Brad J. Ward about “What’s Next on the Social Web?”  Come enjoy the free food and drinks, and don’t miss this opportunity to network with other technology and marketing professionals in our area.

If you read my previous post about 10 Reasons to Work at Summersault, you may have noted Reason #5: In-depth performance reviews provide you with concrete professional goals and feedback on your successes. As we wrap up our Fall review cycle for staff here, I thought I’d say a little more about just what that process involves.

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This article was originally written for publication in a trade magazine about the BSD family of operating systems; it’s been updated slightly since then.

When a friend and I started our technology business 11 years ago in 1997, we didn’t choose FreeBSD, it chose us.  But we’re sure glad it did, and we came to build our company on FreeBSD.

We started out with a focus on graphic design and website development.  We were small, starting out in a college dorm room, but with high aspirations about what we could do for the world.  It was only after a few projects that we realized we needed a place to send our clients for hosting the websites we had just built for them.  When we asked a friend who was involved in running a small local dial-up Internet Service Provider where to host, he offered us some space on one of their servers, where they were already hosting a number of websites.

We got our FTP username and password, and we were off and running.  We eventually co-located with that local ISP, and partnered with them enough that they gave us shell access on that shared web hosting server, and eventually even root access.  It was a FreeBSD box running version 2.1 of the operating system.

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Sometimes I have to remind myself that just because we want to try to be all things to our clients doesn’t mean that we can be. Of course, for any given project, the conversation about what’s possible, and on what timeline, and at what cost is never a simple one. The bigger the project, the more complex that conversation becomes. It can be easy to over-promise and under-deliver if you’re not extremely careful.

Several years ago, we began using parts of the “Extreme Programming (XP)” software engineering paradigm in our development process, with the goal of improving our time estimates, better understanding what we were able to deliver to our clients and when. I’ve not found any part of XP to be more useful than the way it describes the interactions between these four variables:
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Ten reasons to work at Summersault:

1. Our mission is to build and sustain communities using the technologies of the Internet. Who wouldn’t want to be a part of that?
2. We offer flexible scheduling, so you can arrange your work around your life, instead of arranging your life around your work.
3. We’re always working with interesting tools and technologies.
4. We pay 100% of health insurance for full-time staff and competitive premiums for spouses and dependents, including vision and dental benefits.
5. In-depth performance reviews provide you with concrete professional goals and feedback on your successes.
6. We have a volunteer and community service program that compensates you for being active in the community.
7. Our employee wellness program helps you to stay healthy.
8. We offer paid vacation time, up to four weeks per year.
9. We regularly recognize outstanding contributions that our staff make, in the office, to our clients, and out in the world.
10. We’re locally owned, and we give back to the community.

Interested? Check out our current openings.

A friend recently noted that 4 of the 5 web-based applications he uses on a regular basis to manage his life are officially still in “beta” status. While I think this has become a fairly standard practice for many web application providers, I hope it’s one that we still treat with some healthy skepticism and concern.

At Summersault, when we develop software applications, beta is certainly one of the stages that the software goes through, but it’s not a stage we would ever turn the public loose on. Generally speaking, here are the stages of our software life-cycle:
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Just today, we’ve received two reports of our clients getting mailings from organizations claiming that payment is needed in order to maintain or renew services related their hosting account or domain, and in both cases, the mailing was just a scam. These mailings often come in the format of an official order form that appears to be important and time-sensitive, and so it scares the unsuspecting domain owner into sending a check rather than risk losing their website.

We’ve written here before about the horrors of domain management on the Internet, but this is a particularly troublesome practice, and adds a whole other layer of complexity and hassle to an already difficult and complex system. In another recent case, one of our customers did have their website go offline briefly because they’d sent payment to the wrong organization and ignored the notices from the real domain authority – yikes! Here are a few tips to avoid being swindled by these notices:
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I’ve been waiting for a while now to see what Google was going to do with their acquisition of JotSpot, the collaborative wiki site that a number of non-profit organizations I’m involved in has used to organize our internal information. In my opinion, the long wait was a big risk to take on Google’s part…I used to send people to JotSpot all the time. when Google acquired it and stopped accepting new accounts, I still sent people there, saying “I’m sure it will reopen soon, it’s worth it.” Eventually I stopped sending people there at all, and encouraged them to use other tools or to go to the trouble to set up their own intranet with software like Mediawiki, the tool that powers Wikipedia.

Well, as of today, I’m pretty sure I know where to send people for creating free, powerful internal websites: Google Sites, the new incarnation of what was JotSpot.
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Creating an engaging website that keeps your users coming back over time can be an exciting challenge. One way to take on the challenge is to add a feature that encourages real-time human connection: a live chat room. Assuming that meeting in person isn’t possible or logistically easy, a chat room on your website can help bring your community of users together, allows you to be more efficient in your conversations, and creates a sense of freshness and relevance on the site itself.

This weblog entry will help you get a chat room installed on your site for free. Getting a feel for how to best manage a chat room once it is up and running…well, that’s a weblog entry for another day.

There are three main technical approaches to putting a chat room on your website:
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In a service business, it can sometimes be difficult to measure the true level of satisfaction that our clients experience. The testimonials they offer say a lot, and even after all these years its still surprising that so many of our clients consider working with us to be a relief from the norm of some poor customer relations practices in the technology industry.

Even so, it’s nice to be able to turn to cold hard numbers to see how we’re really doing, and one area where we do have those figures handy is in the customer satisfaction survey we ask every person who contacts us for technical support to fill out. Here’s what the numbers say from recent months:
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