Summersault Blog

In a service business, it can sometimes be difficult to measure the true level of satisfaction that our clients experience. The testimonials they offer say a lot, and even after all these years its still surprising that so many of our clients consider working with us to be a relief from the norm of some poor customer relations practices in the technology industry.

Even so, it’s nice to be able to turn to cold hard numbers to see how we’re really doing, and one area where we do have those figures handy is in the customer satisfaction survey we ask every person who contacts us for technical support to fill out. Here’s what the numbers say from recent months:
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Ten years ago, when Chris Hardie ‘99 and Mark Stosberg ‘98 started a web design business in Hardie’s Earlham College dorm room, they didn’t really have a plan for the long term future.

But things have worked out pretty well. Summersault, LLC, the Web development firm they launched in 1997, has more than 300 clients all over the country. Hardie and Stosberg are now community leaders in Richmond, Ind., lending their passion, energy and expertise to their adopted hometown.

Read the rest of this article on the Earlham College website.